FirstElement

未来の解を耕せCultivate future solutions

Refund Policy

We offer a 14-day full money-back guarantee for products purchased through our official website.

How to request a refund

If your purchase was processed by Paddle (our authorized reseller), please submit your refund request directly through Paddle’s buyer support at https://paddle.net. Refunds for Paddle transactions are subject to Paddle’s Refund Policy.

For all other purchases, you may request a refund within 14 days from the date of purchase by contacting us with your order details from the mail form. Refunds will generally be issued to the original payment method used for the purchase.

Refund requests made after 14 days from the date of purchase will generally not be accepted.

This Refund Policy applies only to products purchased through our official website. We are not responsible for refund requests relating to purchases made through unauthorized or third-party sellers.